ck577 Privacy Policy

ck577 collects various types of information from you in order to provide safe and personalised services. The following information may be collected:

1.1 Information You Provide Directly

When you register an account, deposit or withdraw funds, or contact our support team, you provide the following information yourself:

• Full name and date of birth (for age verification)
• Email address
• Mobile number
• bKash, Nagad, Rocket, or Upay account details (for payment processing)
• Identity verification document details (National ID / Passport)
• Content of messages sent via live chat or email

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of platform access (per BST)
• Details of games played and betting activity
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases, information about you may be received from payment service providers (bKash, Nagad, Rocket, Upay) or identity verification agencies. This information is used solely for account verification and fraud prevention purposes.

ck577 uses your information for the following purposes:

1. Account Management: Registration, identity verification, and age confirmation (meeting the 21+ age requirement).
2. Payment Processing: Completing deposit and withdrawal transactions, with a minimum deposit of ৳300 and minimum withdrawal of ৳1,000.
3. Service Improvement: Personalising your gaming experience and enhancing platform performance.
4. Security: Preventing fraud, money laundering, and other illegal activities.
5. Customer Support: Resolving your issues through 24/7 live chat support.
6. Bonuses and Promotions: Providing a 100% welcome bonus (up to ৳5,000) and VIP programme benefits.
7. Legal Obligations: Maintaining compliance with applicable laws and regulations.
8. Communications: Sending important account-related notifications and updates.

ck577 employs industry-standard technical and organisational measures to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Secure Data Storage: Sensitive information is stored in encrypted databases.
• Access Controls: Only authorised staff can access your information, and only when necessary.
• Regular Security Reviews: Our systems are tested on a regular basis.
• Payment Security: Financial transactions are processed through the secure systems of bKash, Nagad, Rocket, and Upay.

Please note that no method of transmitting information over the internet is completely secure. We make every effort to protect your data, but we cannot guarantee the absolute security of data transmission.

ck577 does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Service Providers

Limited information may be shared with selected trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, gaming software providers (such as JILI, PG Soft, Pragmatic Play, Spribe, Evolution Gaming), and technical services. These partners are required to comply with our security standards.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, government investigation, or applicable law.

4.3 Fraud Prevention

Information may be shared with relevant authorities as needed to investigate money laundering, fraud, or other illegal activities.

4.4 Your Consent

For any sharing of information beyond what is described above, your consent will be obtained beforehand.

ck577 uses cookies to improve the user experience and analyse platform performance.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand platform usage and improve services.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not function properly.

Your information is retained only for as long as necessary. Specific retention periods are determined based on the following:

• The period during which your account remains active
• Financial transaction records — in accordance with applicable regulatory guidelines
• Identity verification information — for a defined period after account closure
• Customer support communication records — to ensure service quality

Once the required period has ended, your information is securely deleted or anonymised.

As a ck577 user, you have the following rights:

1. Right to Access: You can contact us to find out what information we hold about you.
2. Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
3. Right to Deletion: In certain circumstances, you may request that your information be deleted, though this may not be possible where legal or contractual obligations exist.
4. Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
5. Right to Complain: If you have concerns about how we use your information, please contact us.

To exercise any of the above rights, email us at [email protected] or reach our Bengali-speaking support team via 24/7 live chat.

ck577 is a responsible gaming platform and we are firmly committed to preventing access by minors. This platform is intended for users aged 21 and above only.

We do not intentionally collect any information from persons under the age of 21. If we become aware that information from a minor has been collected, we will immediately delete it and close the associated account.

Your information may be processed on servers or systems located outside Bangladesh as required to provide our services. In such cases, we ensure that:

• Transferred data is stored under appropriate security measures.
• Third-party service providers are contractually bound to comply with our privacy standards.
• Industry-standard encryption technology is used for data transfers.

ck577 may update this privacy policy from time to time. In the event of significant changes, we will:

• Update the "Last Updated" date on this page.
• Send you an email notification for important changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

We therefore recommend that you review this policy on a regular basis.

ck577 believes that privacy protection and responsible gaming go hand in hand. We analyse your gaming activity data to identify patterns of excessive play and provide support where needed.

Your gaming history and behavioural data are also used to provide you with a safe and healthy gaming experience. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or complaints about this privacy policy, please contact our data protection team: